Delete your data

You can have your HelloDM account and its data deleted at any time.

How to ask

Email info@hellodm.io from the email address on your account and ask for it to be deleted. We confirm the request by email and confirm again once the deletion is done. If you are on a paid plan, cancel it in Settings first so it does not renew.

What is deleted

• Your account, profile and sign-in identities.
• Your creator page, handles, links and received proposals.
• Connected Instagram accounts and their access tokens.
• Your automations and conversation records.
• Your brand, its campaigns and uploaded files, and your campaign applications and messages.
• Connected AI assistants and API keys, which stop working at once.

What is retained, and why

Purchase records are kept in an anonymised form — they are financial records we are required to retain, and they no longer identify you. If an automated message was sent from your account before deletion, the compliance record of that send is retained for the period Meta requires, also without identifying you.

Disconnecting Instagram only

If you only want to revoke Instagram access without deleting your account, disconnect the account in Automation → Settings. That deletes its token immediately and stops all processing. Its automations are kept, so connecting it again later restores them.