Help centre

Getting started

Setting up takes about five minutes. You can stop after step one and still have something useful.

1. Claim your link

Pick a username and sign in with Google or an emailed link. That gives you hellodm.io/creator/yourname — a public page you can share anywhere.

2. Add your handles and links

Paste the URL of each social profile. We detect the platform and show it as an icon on your page. Then add your links, and any products you sell with their price.

3. Connect Instagram

You need a professional (business or creator) account — Meta does not allow messaging automation on personal accounts. Connecting takes you through Instagram’s own consent screen and can be undone at any time.

Already set up in another HelloDM account? Disconnect the Instagram account there and connect it here. Its automations, history and conversations move with it, and active rules carry on from the moment it is connected — nothing to rebuild. It counts towards this account’s connected-account limit.

4. Create your first automation

  • Pick a trigger: a comment keyword is the usual starting point.
  • Write the reply. Do not put a link in it — that is the single most-cited cause of account restrictions, and the check will block it.
  • Put links in buttons, up to three per message.
  • Create it and it is live straight away. Pause it from the list whenever you like, or switch off every automation on the account at once in Settings.

What happens next

Replies are paced automatically. If a post takes off, a cooldown holds sends back and queues them rather than firing thousands at once. You can watch all of it on the account-health screen.